Generally we are happy to assist customers over the phone, this has always been a key part of our strong customer service. However we would appreciate your product ordering over the internet for a streamline, accurate and secure transaction.
ADDITIONS TO ORDERS IN THE SYSTEM
Additions can only be made once permission is granted. Additions can be made at any time. However:
If a box has been closed, the order concluded, it may not be changed unless a surcharge is paid. Our staff takes a lot of time ensuring safe packaging, particularly with glass, so unpacking an re-packing is time consuming and costly.
Extra freight may be charged according to the extra products added.
ORDERS COMBINED TO ONE BOX/ORDER
AACM have always refunded when we see that the postage paid is in excess of that charged. If we can combine we will. However if 2 orders are made separately and sent separately, there may be no refund due. It is not always possible to identify and combine.
Generally we are happy to assist customers over the phone, this has always been a key part of our strong customer service. However we would appreciate your ordering via our website (here) for a streamline, accurate and secure transaction.
If there is an exception (at our discretion) and you are making a phone order, we ask that you have your order listed to assist us collecting the correct products into your shopping cart. Please consider our operator’s time when you phone in.
Errors made with phone orders will be the responsibility of the customer. Please understand that addresses and even products are difficult to identify over the phone.
Generally the order will be processed on-line by our staff, so please check the invoice that will be sent to your email address provided by you and sent to your inbox.
Our business has been set up on-line to avoid mistakes by operators – please choose carefully.
If you choose an incorrect product you will be responsible for costs incurred if you want a swap – postage and handling.
If we make a mistake packing or missing an item, we will send at our cost.
If an item is not deemed damaged or incorrect, we have the right to leave the order as is or swap at your cost.